Support & Contact
Need help? Our team is here to assist you with KataBump.
Discord Server
The best way to get help is to join our Discord community.
On the server, you'll find:
- #general - Discussions and mutual help between users
- #support - Open a ticket for personalized help
- #announcements - News and updates
- #suggestions - Propose new features
- #showcase - Share your bots
How to Open a Ticket
- Join the Discord server
- Go to the #support channel
- Click the "Open a ticket" button
- Describe your problem with:
- Your server ID (if applicable)
- The problem encountered
- Steps to reproduce
- Error messages
Email
For questions that don't require an immediate response:
- General support: support@katabump.com
- Business inquiries: contact@katabump.com
- Security reports: security@katabump.com
Response time: 24-48 business hours
Documentation
Before contacting support, check our documentation:
Availability Hours
| Day | Hours (UTC+1) |
|---|---|
| Monday - Friday | 9:00 AM - 8:00 PM |
| Saturday | 10:00 AM - 6:00 PM |
| Sunday | Limited support |
Response Time
- Discord: Generally under 1 hour during business hours
- Email: 24-48 business hours
Reporting Issues
For a Technical Problem
Include this information in your request:
- Your server ID (visible on the dashboard)
- Language used (Node.js/Python) and version
- Detailed description of the problem
- Complete error messages (copy-paste from logs)
- What you've already tried
For a Security Bug
Do not publicly disclose security vulnerabilities
Send an email to security@katabump.com with:
- Description of the vulnerability
- Steps to reproduce
- Potential impact
- Your contact information for follow-up
We have a responsible disclosure policy and recognize security contributions.
Service Status
Check the status of our services on our official status page:
You can also follow updates on Discord (#announcements) for real-time information.
Community
Participate in the Community
- Share your projects on #showcase
- Help others in #general
- Recommend KataBump to your developer friends
Contribute to the Documentation
Our documentation is open source! You can suggest improvements via Discord.
Feedback and Suggestions
Your feedback is valuable for improving KataBump:
- Feature suggestions: Post on Discord #suggestions
- Bug reports: Open a ticket in #support
- Positive feedback: Share your experience on Discord
Useful External Resources
Official Discord Documentation
Recommended Tutorials
Thank You!
Thank you for using KataBump. We're here to help you succeed with your Discord bot projects!